Managerial Capability Building
Manager as Facilitator
Managers who only direct rarely build a team that can think for itself. This programme builds the facilitation habits that let a manager get better answers out of a team instead of always supplying them.
ClassroomVirtualIndoor experiential
The workplace situations it addresses
- • Meetings that consist of the manager talking and the team listening
- • Problem-solving discussions that stall because no one else contributes
- • Coaching conversations that turn into the manager giving the answer
Intended audience
- • Frontline and middle managers
- • Team leads and supervisors
- • Project leads who run cross-functional discussions
Practical learning outcomes
- Run a team discussion using open questions rather than instructions
- Apply a structured method to a team problem-solving session
- Coach a team member towards their own answer instead of supplying it
- Recognise when to direct and when to facilitate
Indicative topics
- • Facilitation versus direction
- • Coaching conversation structures
- • Running a structured problem-solving discussion
- • Managing dominant and quiet voices in a group
Learning experience and methods
- • Live-practice facilitation exercises with peer observation
- • Structured coaching role plays
- • Group problem-solving simulations
- Typical duration
- One or two days
- Group size
- [CONFIRM: recommended participant range]
- Availability
- Classroom, Virtual, Indoor experiential
- Optional follow-up
- [CONFIRM: whether manager reinforcement or follow-up sessions are included in this engagement]
Customisation options
Problem-solving exercises are built around real, anonymised operational challenges the organisation supplies in advance.
What the organisation should provide
- • Two or three real, de-identified operational problems to use in the practice sessions
- • A group of managers at a comparable level
Frequently asked questions
- How is this different from a generic 'meetings skills' course?
- It is built around the organisation's own recurring meeting and coaching situations rather than generic templates, and it is practised live, not just discussed.
Related programmes
Planning a leadership, sales or behavioural learning intervention?
Tell Soumyashree about the audience, business need, location and preferred format. He will respond to discuss the requirement and determine an appropriate starting point.